Introduction to TeamDynamix

TeamDynamix is a web-based project management and service tracking tool used at UGA by the Enterprise Information Technology Services (EITS) department to support student and faculty service requests. However, other departments were struggling to utilize its core functions. Our goal was to create a focused e-learning module with micro-learning components that would simplify the learning process for new and experienced users alike, enabling them to navigate key TeamDynamix features such as ticket management and reporting. By incorporating multimedia elements, interactivity, video guides, and job aids, we designed the module to address learning accessibility and usability effectively.

The project involved detailed planning and the application of key design principles. Our team employed the SAM2 rapid prototyping method, applied cognitive constructivism as our learning theory, and structured the instructional design around Gagné’s Nine Events. Multimedia elements were optimized using Mayer's principles, while the user experience was refined through Nielsen Norman's usability heuristics. To develop the project, we used Articulate Storyline 360 to build the e-learning module and selected Speach, an LMS designed for microlearning formats, to host the training. These choices reflect our commitment to selecting appropriate, impactful technologies that enhance learning engagement and efficiency. To ensure our focus on the learner experience, we created a persona, Taylor, to guide our approach to learner-centered design.

This project required careful attention to both the specific needs of the UGA departments and the broader learning environment. Our needs analysis process highlighted that while EITS successfully adopted TeamDynamix, other departments required tailored support, which informed our design strategy. Developing a learner persona helped us hone in on user needs within the UGA environment, making the training accessible and relevant. The overall experience underscored the importance of understanding and addressing stakeholder needs, as well as selecting the right technologies and strategies to meet instructional goals effectively.

While the design process was a collaborative effort, my primary role was in developing the visual design of the module and its implementation in Articulate Storyline 360, alongside integrating it into the Speach LMS. This role required a focus on balancing aesthetics and function, managing cognitive load, and ensuring intuitive navigation. The experience was rewarding and demonstrated the positive impact of thoughtful design and technology choices on instructional effectiveness. Our team’s work was further validated by receiving the Nova Southeastern University Award for Outstanding Instructional Design by a Graduate Student, reinforcing the value of this approach and its potential in supporting organizational learning goals. This was a very rewarding project intervention.